Electricity Service

1. Commencement of Electricity Service:

Please try the following steps at your home.
(1)Find the panel board, which is usually installed at the main entrance.
(2)Push the main breaker switch to the ON position.
(3)Push the branch circuit no-fuse breaker switch to the ON position.
(4)Push the leakage circuit breaker switch to the ON position.
(5)Push the snap switch to the ON position.
The electricity has already turned on in your home in general condition.

2. Voltage and Frequency:

　 Voltage for family lighting and small appliance is 110V or 220V, and the frequency is AC 60 Hz. If such appliances are brought from abroad, these appliances must follow Taiwan’s voltage as follows:


1 phase 2 wire 110 V	For lighting and appliances
1 phase 2 wire 220 V
1 phase 3 wire 110/220 V
3 phase 3 wire 220 V	For all residential requirements
3 phase 4 wire 220/380 V	For all residential requirements

3. Our services:
　 Please refer to the table below for the procedures and required documents for applying for electricity services.


Service Items	Procedures & Required documents
New application	application form, an indoors wires diagram, the usage license or certificate approved by authorities of building
Additional application	application form, current bill receipt, and an indoor wires diagram
Disconnection	application form, current bill receipt
Transfer customers name	application form, current bill receipt
Reconnection	application form, current bill receipt (disconnected over 3 years, enclosed an indoor wires diagram)
Inspection of meter or indoors wires	application form
Payment & bill inquiry	current bill receipt

If you have any questions regarding our electricity services, please contact the service center nearest to you（The telephone numbers of our service centers are listed below).

4. Service Center:
　 We have 24 service centers located in Taiwan, Penghu, Kinmen and Matsu to serve you.


Service Center	Telephone Number	Address
Keelung Branch	(02)24231156	No.301, Ren 1st Rd., Keelung City
Taipei City Branch	(02)23788111	No.75, Sec. 4, Keelung Rd., Taipei City
Taipei South Branch	(02)29595111	No.287, Sec. 1, Sihchuan Rd., Banciao City, Taipei County
Taipei North Branch	(02)28881678	No.380, Sec. 5, Jhongshan N. Rd., Taipei City
Taipei West Branch	(02)29916611	No.135, Huacheng Rd., Sinjhuang City, Taipei County
Taoyuan Branch	(03)3392121	No.352, Fusing Rd., Taoyuan City, Taoyuan County
Hsinchu Branch	(03)5230121	No.400, Sec. 2, Jhonghua Rd., Hsinchu City
Miaoli Branch	(037)266911	No.236, Weigong Rd., Miaoli City, Miaoli County
Taichung Branch	(04)22245131	No.86, Sec. 2, Zihyou Rd., Central District, Taichung City
Nantou Branch	(049)2350101	No.42, Sec. 1, Taiping Rd., Caotun Township, Nantou County
Changhua Branch	(04)7256461	No.418, Sec. 2, Jhongshan Rd., Changhua City, Changhua County
Yunlin Branch	(05)5323927	No.39, Sec. 3, Mingde N. Rd., Douliou City, Yunlin County
Chiayi Branch	(05)2226711	No.223, Chueiyang Rd., Chiayi City
Xinying Branch	(06)6335481	No.200, Jhongjheng Rd., Xinying City, Tainan County
Tainan Branch	(06)2160121	No.109, Sec. 1, Jhongyi Rd., Tainan City
Kaohsiung Branch	(07)5519271	No.39, Gushan 2nd Rd., Kaohsiung City
Fengshan Branch	(07)7410111	No.100, Sec. 1, Cingnian Rd., Fengshan City, Kaohsiung County
Pingtung Branch	(08)7322111	No.329, Jhongxiao Rd., Pingtung City, Pingtung County
Taitung Branch	(089)322481	No.38, Jhengci Rd., Taitung City, Taitung County
Hualien Branch	(03)8324101	No.238, Jhongshan Rd., Hualien City, Hualien County
Yilan Branch	(03)9354800	No.111, Jioucheng W. Rd., Yilan City, Yilan County
Penghu Branch	(06)9213111	No.120, Siwun Village, Magong City, Penghu County
Kinmen Branch	(082)325506	No.77, Minsheng Rd., Jincheng Township, Kinmen County
Matsu Branch	(0836)26300	No.259, Jieshou Village, Nangan Township, Lienchiang County